Data “Incident” – Chili’s Bar & Grill

On Saturday (May 12, 2018), Chili’s Bar & Grill reported that “some of our Guests payment card information from certain restaurants was compromised”. Chili’s is calling it a Data “Incident”. The following is the tweet sent out by Chili’s……

The actual News Release posted to the Chili’s website says

What Happened? On May 11, 2018, we learned that some of our Guests’ payment card information was compromised at certain Chili’s restaurants as the result of a data incident. Currently, we believe the data incident was limited to between March – April 2018; however, we continue to assess the scope of the incident. We deeply value our relationships with our Guests and sincerely apologize to those who may have been affected.

We immediately activated our response plan upon learning of this incident. We are working with third-party forensic experts to conduct an investigation to determine the details of what happened. Below is information on how you can protect yourself and your information.

We are working diligently to address this issue and our priority will continue to be doing what is right for our Guests. We are committed to sharing additional information on this ongoing investigation with our Guests as we learn more.

What Information Was Involved? Based on the details of the issue currently uncovered, we believe that malware was used to gather payment card information including credit or debit card numbers as well as cardholder names from our payment-related systems for in-restaurant purchases at certain Chili’s restaurants. Currently, we believe the data incident was limited to between March – April 2018; however, we continue to assess the scope of the incident.

Chili’s does not collect certain personal information (such as social security number, full date of birth, or federal or state identification number) from Guests. Therefore, this personal information was not compromised.

As this is still being investigated by Chili’s more details are sure to follow.  According to Chili’s they will share additional information on their website as they learn more.

In the meantime, if you visited a Chili’s Bar & Grill between March and April 2018, some of the things you should be doing

  • Keep an eye on your credit / debit card to make sure there no unauthorized charges
  • Check your credit, if you haven’t done it in the past 12 months, you can go to  Annual Credit Report to get a free copy of your credit report
  • You can also use services like Credit Karma to keep an eye on your credit

If you do find something that you didn’t authorize

  • Notify your creditor
  • Notify the 3 major credit bureau’s

PO Box 740256
Atlanta, GA 30374

PO Box 9554
Allen, TX 75013

PO Box 2000
Chester, PA 19022

Of course TGM will also update this page, once Chili’s releases more information.


Leave a Comment

Your email address will not be published.